{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Ireland on orders of €75 or more; a flat €25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping and delivery Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. What delivery costs Free on orders of €75 or more. €25 below that, whatever you order. The delivery charge is shown in your basket before you pay, and nothing is added after that. Every order goes on the same tracked service. If you need an order by a particular date, email us before you order and we will tell you honestly whether it can be done. How long it takes Allow 5 to 7 days for delivery after a 24 to 48 hour handling time while the order is picked and packed. Most orders leave within 24 hours. Rural and island addresses can sit at the longer end. Where we deliver Everywhere in Ireland, including Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Bray and Navan. The checkout asks for your county and Eircode. Who carries it FedEx, UPS, An Post and DHL, depending on where the parcel is going. Tracking You get an email with a tracking number as soon as your order ships, usually 24 to 48 hours after you order. If it has not arrived, check the junk folder first, then use Track Your Parcel . For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake. If something goes wrong Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked complete that is not on your doorstep: email theteam@customersupport.care with the order number and we will chase the courier. If we have not delivered within 30 days of your order, or by a date we agreed with you, you can ask us to deliver within a further reasonable time. If we still do not, you can end the contract and we refund everything you paid. That is your right under the Consumer Rights Act 2022. Who you are dealing with Home Office Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Charlemont Exchange, Charlemont St, Dublin D02 VN88, Ireland. Registered address: . Email theteam@customersupport.care .",
    "url": "https://inhomeoffice.irish/shipping"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "14 days from delivery to withdraw under Irish and EU law, or 15 days from purchase under the shop's own policy, whichever is later; return postage is the customer's and the goods and standard delivery charge are refunded. Rights under the Consumer Rights Act 2022 are unaffected.",
    "content": "Refunds and returns Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Changing your mind: 14 days from delivery Irish and EU law give you 14 days from the day your order is delivered to withdraw from the purchase, without giving a reason. Our own policy also accepts returns within 15 days of purchase. Whichever of the two gives you longer applies. To withdraw, tell us before the period ends. An email to theteam@customersupport.care with your order number is enough, or you can use the model form below. Then send the item back within 14 days of telling us, using a tracked service. What you pay and what we refund You pay the cost of posting the item back to us. We refund the price you paid for the goods and the standard delivery charge. The refund goes back to the payment method you used, or is held as credit against a future order if you ask for that. We make the refund within 14 days of your telling us you are withdrawing, and we may wait until the item is back or you show us it has been sent. In practice we process a refund within 24 to 48 hours of the item arriving. The condition of the item Please send it back unused, in its original packaging, with your receipt, order confirmation or other proof of purchase from this website. You may handle an item as you would in a shop to see what it is like. If it has been used beyond that, the law lets us reduce the refund by the loss in value. Some of our products are large and heavy, so return postage can cost more than you expect. If you are unsure whether something will suit you, ask us before you order. We cannot accept returns of items bought from other retailers. Cancelling before it ships You can cancel free of charge until the order ships. Most orders ship within 24 hours, so email us within 12 hours of ordering to be sure of catching it. Faulty, damaged or incorrect items This applies to everything we sell and nothing above affects it. If your order arrives faulty, damaged, with parts missing, not as described, or is not what you ordered, email us straight away with the order number and photographs. We repair it, replace it or refund you at no cost to you, and we pay the return postage. If an order does not arrive, tell us and we will chase it with the courier. Your rights under the Consumer Rights Act 2022 are not affected by anything on this page: goods must match their description, be fit for their purpose and be of satisfactory quality. Model withdrawal form Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email. To: Home Office Company Ireland, Charlemont Exchange, Charlemont St, Dublin D02 VN88, Ireland. Email: theteam@customersupport.care I hereby give notice that I withdraw from my contract of sale of the following goods: [item] Ordered on [date] / received on [date] Name: [your name]. Address: [your address]. Date: [date] Who you are dealing with Home Office Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Charlemont Exchange, Charlemont St, Dublin D02 VN88, Ireland. Registered address: . Email theteam@customersupport.care .",
    "url": "https://inhomeoffice.irish/refunds-and-returns"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Home Office Company Ireland collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who is responsible for your information Home Office Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Charlemont Exchange, Charlemont St, Dublin D02 VN88, Ireland. Registered address: . Email theteam@customersupport.care . We are the controller of the personal data described here. What we collect and why We collect your name, email address, phone number, delivery address, the contents of your order and any messages you send us. We use them to take and deliver your order, to answer your questions, to prevent fraud and keep the website secure, and to keep the business records the law requires. The lawful basis is the contract with you for orders and support, our legal obligations for records, our legitimate interest in running a secure shop, and your consent for optional analytics. Stripe or PayPal processes your payment details on its own service. This website does not see or store your full card details. Who receives information We share only what each needs with our payment providers, our hosting and order-storage providers, our email and customer-support tools, and the courier that delivers your order. We do not sell personal data. Transfers outside the EEA Some of these providers, and our own team, process information outside the European Economic Area. Where they do, we rely on an adequacy decision or the European Commission's standard contractual clauses. How long we keep it Order and payment records are kept for six years, as Irish law requires for business records. Other information is kept only as long as it is needed for the purpose it was collected for. Your rights You can ask for a copy of your information, have it corrected or erased, restrict or object to how we use it, take it with you, and withdraw consent at any time. Email theteam@customersupport.care . You can also complain to the Data Protection Commission at dataprotection.ie . Cookies and analytics Essential browser storage keeps your cart and your cookie choice. Analytics and advertising cookies are set only after you accept them. See the cookie policy .",
    "url": "https://inhomeoffice.irish/privacy-policy"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Home Office Company Ireland.",
    "content": "Terms and conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who you are contracting with Home Office Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Charlemont Exchange, Charlemont St, Dublin D02 VN88, Ireland. Registered address: . Email theteam@customersupport.care . Prices and payment Prices are in euro. The basket shows the product total, any discount and the delivery charge before you pay, and nothing is added after that. Payment is completed through Stripe or PayPal. If we find an error in the price of an order you have placed, we contact you to ask whether you want to go ahead at the correct price or cancel. Orders An order is an offer to buy. A contract forms when we send an order confirmation. We may decline an order where an item is unavailable, details cannot be verified or fraud is suspected; any payment taken for a declined order is refunded in full. Product information We take reasonable care with descriptions, prices and photographs. Screen colour varies and measurements are nominal. If an obvious error affects your order, we contact you before it ships. Delivery, withdrawal and returns The shipping and refunds and returns pages form part of these terms, including your right to withdraw within 14 days of delivery and our own 15 day returns policy. Your statutory rights Nothing in these terms takes away rights you have under the Consumer Rights Act 2022 or any other law that cannot be excluded, including your rights when goods are faulty or not as described. Using this website Use the website lawfully. Do not interfere with its operation, attempt unauthorised access or copy its content for another business. Law and disputes These terms are governed by Irish law, and the Irish courts deal with any dispute. If you live elsewhere in the EU you keep the protection of the mandatory law where you live. If you have a complaint, email us first and we will try to put it right; our complaints handling policy explains how.",
    "url": "https://inhomeoffice.irish/terms-and-conditions"
  }
}