Shipping and delivery

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

What delivery costs

Free on orders of €75 or more.
€25 below that, whatever you order.

The delivery charge is shown in your basket before you pay, and nothing is added after that. Every order goes on the same tracked service. If you need an order by a particular date, email us before you order and we will tell you honestly whether it can be done.

How long it takes

Allow 5 to 7 days for delivery after a 24 to 48 hour handling time while the order is picked and packed. Most orders leave within 24 hours.

Rural and island addresses can sit at the longer end.

Where we deliver

Everywhere in Ireland, including Dublin, Cork, Limerick, Galway, Waterford, Drogheda, Dundalk, Swords, Bray and Navan. The checkout asks for your county and Eircode.

Who carries it

FedEx, UPS, An Post and DHL, depending on where the parcel is going.

Our delivery partners: FedEx, UPS, An Post and DHL

Tracking

You get an email with a tracking number as soon as your order ships, usually 24 to 48 hours after you order. If it has not arrived, check the junk folder first, then use Track Your Parcel.

For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake.

If something goes wrong

Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked complete that is not on your doorstep: email theteam@customersupport.care with the order number and we will chase the courier.

If we have not delivered within 30 days of your order, or by a date we agreed with you, you can ask us to deliver within a further reasonable time. If we still do not, you can end the contract and we refund everything you paid. That is your right under the Consumer Rights Act 2022.

Who you are dealing with

Home Office Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Charlemont Exchange, Charlemont St, Dublin D02 VN88, Ireland. Registered address: . Email theteam@customersupport.care.