Terms and conditions

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Who you are contracting with

Home Office Company Ireland, a division of Caruso Consulting Co Ltd. Ireland administration office: Charlemont Exchange, Charlemont St, Dublin D02 VN88, Ireland. Registered address: . Email theteam@customersupport.care.

Prices and payment

Prices are in euro. The basket shows the product total, any discount and the delivery charge before you pay, and nothing is added after that. Payment is completed through Stripe or PayPal. If we find an error in the price of an order you have placed, we contact you to ask whether you want to go ahead at the correct price or cancel.

Orders

An order is an offer to buy. A contract forms when we send an order confirmation. We may decline an order where an item is unavailable, details cannot be verified or fraud is suspected; any payment taken for a declined order is refunded in full.

Product information

We take reasonable care with descriptions, prices and photographs. Screen colour varies and measurements are nominal. If an obvious error affects your order, we contact you before it ships.

Delivery, withdrawal and returns

The shipping and refunds and returns pages form part of these terms, including your right to withdraw within 14 days of delivery and our own 15 day returns policy.

Your statutory rights

Nothing in these terms takes away rights you have under the Consumer Rights Act 2022 or any other law that cannot be excluded, including your rights when goods are faulty or not as described.

Using this website

Use the website lawfully. Do not interfere with its operation, attempt unauthorised access or copy its content for another business.

Law and disputes

These terms are governed by Irish law, and the Irish courts deal with any dispute. If you live elsewhere in the EU you keep the protection of the mandatory law where you live. If you have a complaint, email us first and we will try to put it right; our complaints handling policy explains how.